Koningsdam

Holland America Line

Ship Reviews

Overall Rating

Based on 51 reviews

Submit your review Cruise reviews reflect the opinions of travel editors and cruisers/ readers and may not represent those of our company.

Awesome Crew and ship

March

Pros: Our dinner servers were very friendly and attentive!

Cons: Loved the Dancers for entertainment, but we would have passed on Ric Steel (not our favorite)

Recommended: Yes

We were glad they had the show that told about how the ship ran. I would have loved to have a more advanced art class, or a class to learn how to crochet or knit. We loved the interfaith worship services.

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Enjoyed our trip

December

Pros: Great service in all areas

Cons: None

Recommended: Yes

Everything was fine

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Not What It Used To Be

December

Pros: Great staff, great excusions

Cons: Odd cabin layout, below par tech

Recommended: Yes

Have done four cruises but this the first on the newer and larger Holland America cruise ships. But newer and larger does not mean necessarily mean better. The staff were excellent as were the excursions and tour operators. The excursions in La Paz, Loreto, Mazatlan, and Puerto Vallarta were worth it. A very odd feature of the cabin was the bathroom. The toilet was the kind used on jet planes and loud when flushing. The water pressure was much lower in both the sink and shower. Last, the bathroom wasn't at the same elevation as the rest of the cabin. The tech used on the cruise ship was mediocre or worse. Channel selection on the television was as prior ships so expectations were low but accessing other features was annoying given the remote control's poor design.The Navigator app was something everyone had to use but the interface was on par with smart phone apps a decade ago and difficult to read on smaller screens. A basic feature such as ship location on a map was only available on the television but not the Navigator app itself. For reasons unknown, communication with other passengers via the Navigator app between android OS users and iOS users was not possible. It became unpleasantly apparent WiFi was only for one devise and had to purchase the delux WiFi package to be able to have access on phone and laptop too. Given passengers need to purchase a WiFi package on a luxury cruise ship is on par with what luxury hotels do but something can live with. Providing passengers with a much needed updated Navigator app should be first priority for Holland America given we used the app so much more on this cruise. It should also be noted not all senior passengers are tech savvy but my son came along and helped me with tech issues.

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11 day Mexican cruise

December

Pros: Staff was very accommodating.

Cons: Food was not as good as last year. The $50 charge for Internet was a waste of money. The 5 hours at Cabo is not enough time to enjoy that port. The TV rarely worked consistantly.

Recommended: Yes

Food was not as good as last year. The $50 charge for Internet was a waste of money. The 5 hours at Cabo is not enough time to enjoy that port. The TV rarely worked consistently. However, our waiter in the dining room, Alexis was phenomenal!! Eula, in the Canaletto was so accommodating whenever we ate there.

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Very friendly and social cruise

December

Pros: Social interaction with other cruisers was amazing. Crew was very attentive. Entertainment was exceptional from Humanity to the Exc Talks

Cons: Out of San Diego port-unacceptable 3.5 hour wait in-line to board. Holland did not seem to care that this wait was repeated twice in one month

Recommended: Yes

Very relaxing and friendly cruise

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Mexico Cruise

November

Pros: Wonderful ship and staff

Cons: Unacceptable port of call in La Paz

Recommended: No

2 hours ship to La Paz. 1 1/2 hour wait for bus and 25 minute bus ride from ship to La Paz. Unacceptable port of call. Should return to Puerto Vallarta

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Exceeded All Expectations

August

Pros: Everything

Cons: Weather could have been better but can’t hold Holland America responsible.

Recommended: Yes

This was a celebration with a family of 12 -3 generations of adults. Perfect venue-time for togetherness and time for independence. Konigssdam offered the best of everything- rooms, food, service. The presentations and entertainment had something for everyone but the older generation found the “music” much too loud. All twelve felt that the trip exceeded our expectations. Great work.

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